Refund Policy

Part of the Rommy Terms of Service · Effective 19 August 2026

Full refund

You receive a full refund to your original payment method (same coin, same network) if:

• the eSIM could not be installed on a compatible, unlocked device and our support could not resolve it;
• the eSIM had no service at the destination due to a fault on our or our network partner's side;
• you were charged for an order that was never delivered.

Not refundable

• Plans already partially or fully consumed (data used), except where service was defective;
• incompatible or carrier-locked devices (please check the compatibility list before buying);
• expired validity periods;
• network-fee losses caused by sending crypto on a wrong network or to a wrong address.

How to claim

E-mail info@rommy.world within 30 days of purchase with your order reference and a short description. We respond within 24 hours and pay approved refunds within 5 business days.